Quality Feedback

Quality Feedback is the information that a Customer expresses about the satisfaction or dissatisfaction about the products or services you offer.

Quality Feedback has different fields to rate different parameters. The Customer/User can easily give their feedback by selecting their template to rate on different parameters and also provide qualitative feedback on these parameters.

You can also fetch the parameters using a Quality Feedback Template. The templates store preset information for you to select in the Quality Feedback.

If the Feedback is not as per expectations, a Quality Action may be initialized on the basis of the seriousness of the Feedback.

To access Quality Feedback, go to:

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Home > Quality > Feedback > Quality Feedback

1. How to create a Quality Feedback

  1. Go to the Quality Feedback list, click on New.
  2. Select whether Feedback is by a Customer or a User (CERP account User).
  3. Select the particular Customer or User.
  4. Selecting a Quality Feedback Template will automatically populate the parameters for the Quality Feedback.
  5. The date will be automatically set to the current date.

The Parameters table has the following columns:

  • Parameter: Various Parameters that are pre-defined in the Quality Feedback Template you create.
  • Rating: Rating for a parameter from 1 to 5.
  • Feedback: Feedback based on the given Rating.
  1. Save.

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